Terms & Conditions

Terms & Conditions 

Legal Notices


Terms of Use


The information contained within this document relates to the Le Fleuriste online store located at www.lefleuristeofficial.com.

By accessing any area of www.lefleuristeofficial.com you agree to be bound by these Terms of Use and the Le Fleuriste Privacy Policy.

All purchases of any Products by you from this website are subject to these Terms of Use and the Le Fleuriste Privacy Policy in addition to the Terms of Trade.




The content of this website is general and is provided for information purposes only. To the fullest extent permitted by law, Le Fleuriste does not give any express or implied warranties and makes no representations in relation to this website. In particular, while reasonable care is taken in its preparation, Le Fleuriste does not guarantee or warrant the accuracy, reliability, completeness or currency of the information on this website or its usefulness in achieving any purpose. Information on this website should not be used without validating that information from appropriate sources and obtaining professional advice where it is prudent to do so. You should make and rely upon your own assessments and enquires to verify the accuracy of the information provided.


In addition, to the fullest extent permitted by law, Le Fleuriste does not warrant that the website itself is free from any computer viruses or other defects or that your access to the website will be continuous or uninterrupted. Le Fleuriste accepts no liability arising from your access to this website.




Delivery will be deemed to have taken place at the time Le Fleuriste places an order in the possession of any carrier service for customer delivery. Le Fleuriste is not responsible for lost, stolen or damaged goods once an order leaves our possession.

If you choose a specific delivery date when placing your order, we will do our best to arrange delivery for that day. You acknowledge that requested delivery dates are non-binding estimates only and that you have no claim against us for any delays or early deliveries. Once your order is in the hands of the carrier we have no control over the delivery process and we recommend you choose a delivery date at least one day early to avoid disappointment. We reserve the right to make deliveries in installments which shall not relieve you from your obligation to accept and pay for remaining deliveries.


Pricing Information


Le Fleuriste cannot confirm the price of an item until after your order is placed.Pricing errors may occur on the Le Fleuriste website. Le Fleuriste reserves the right to cancel any orders containing pricing errors, with no further obligations to you, even after your receipt of an order confirmation or shipping notice from Le Fleuriste. Le Fleuriste may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation.




Orders cannot be cancelled once Le Fleuriste has begun processing the order. In order to promptly deliver our arrangements as fresh as possible, the processing of an order commences almost immediately once you have submitted your order. However, should you wish to change or cancel your order, you are welcome to call us to check whether the processing of an order has commenced, and if it has not we may be able to accommodate your request to cancel and will do our best to meet your needs. Any changes to or cancellation of an order can only be made with Le Fleuriste’s prior written approval and additional charges may apply. Any agreement by Le Fleuriste to accommodate a cancellation request will be conditioned upon payment of any and all costs, charges and expenses already incurred by Le Fleuriste to that point, and you agree that such amounts may be deducted from any payments previously made to Le Fleuriste. During routine website maintenance, any pricing issues may not be honored and orders may be cancelled and refunded when improper rates are applied.


Limitation of Liability


Subject to the provisions of consumer protection legislation that cannot be excluded, Le Fleuriste accepts no liability arising from the information on this website, or on websites linked from this website, being incorrect, incomplete or misleading. To the fullest extent permitted by law, Le Fleuriste will not be liable for any loss, damage, cost or expense incurred in or arising by reason of any person relying on the information on this website. Where conditions and warranties implied by law cannot be excluded, Le Fleuriste limits its liability, where it is entitled to do so, to the resupply of the relevant service and goods, or paying you the cost of that resupply. Le Fleuriste shall not be liable for any claim arising out of the performance, non-performance, delay in delivery of or defect in the goods, nor for any special, indirect, economic or consequential loss or damage however arising or however caused (including loss of profit or loss of revenue) whether from negligence or otherwise in connection with the supply, functioning, or use of the goods sold by Le Fleuriste.


Intellectual Property



All content on this website, including text, graphics, logos, photographs, audio and video clips and data compilations is the property of Le Fleuriste or its affiliates or its content suppliers and is protected by international copyright laws. The compilation of all content on this site is the exclusive property of Le Fleuriste or its affiliates and is protected by international copyright laws.


You agree that you own or license the copyright (or are authorized by the copyright owner to send to us and use) any content or images you submit to us for custom work, and you warrant that none of the content or images contain anything which would infringe on any copyright, trademark, design right or other intellectual property right of any third party. We will not check the content of any images provided by you. However, if we believe any image does not comply with these terms, we reserve the right to refuse to use it, without any obligation or liability to you. We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity of or locate anyone sending any material in breach of these terms.


Images sent to us remain under the existing copyright. By sending us an image you are granting us a license to modify, print, or otherwise use the image in accordance with the details of your order. By placing an order and accepting these terms you are accepting any and all liability for any consequences of Le Fleuriste using the images you supply.

For companies or organizations providing corporate logos or trademarked images, it is your responsibility to ensure that any material supplied in any medium is not protected by any copyright law, or that any necessary permission for Le Fleuriste to reproduce the images has been obtained.

We may photograph products that we provide to you, including those decorated with a logo or other artwork supplied by you. We may display these photographs on our Website or other advertising media, for Le Fleuriste’s marketing and promotional purposes, unless specifically requested in writing by you not to do so.



Le Fleuriste and all related graphics, photographs, logos, and product and service names are trade marks (both registered and unregistered) of Le Fleuriste or its affiliates. These trade marks, logos and other proprietary graphics may not be used in connection with any other product or service without Le Fleuriste’s express prior written consent.


Licence and Site Access


Le Fleuriste grants you a limited licence to access and make personal use of this site and not to download (other than page caching or to access wholesale inquiry forms designed for downloading) or modify it, or any portion of it, except with Le Fleuriste's express prior written consent. This licence does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express prior written consent of Le Fleuriste. You may not use any metatags or any other hidden text using Le Fleuriste's name or trademarks without Le Fleuriste's express prior written consent. Any unauthorised use will automatically terminate the licence granted above.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to www.lefleuristeofficial.com so long as the link does not portray Le Fleuriste, its affiliates, or their products or services in a false, misleading, derogatory or otherwise offensive manner. If requested by Le Fleuriste, you must remove any hyperlink to this website contained on your website or any other digital content. You may not use any Le Fleuriste logo or other proprietary graphic or trade mark as part of the link without Le Fleuriste's express prior written consent.


Third Party Websites


Le Fleuriste may include links on this website to websites owned by other parties. Le Fleuriste is not in any way responsible for the material contained on these sites, nor is Le Fleuriste responsible for the availability of these sites. Le Fleuriste does not endorse and is not responsible or liable for any content, including advertising or products offered on these sites, nor is Le Fleuriste responsible for any damage, offence or loss caused as the result of visiting these websites.

Le Fleuriste recommends that before you visit any website you check that your computer is running up-to-date virus checking software.


Terms of Trade


If you purchase any products via this website, you must agree to Le Fleuriste's Terms of Trade.




You agree that Le Fleuriste may use Personal Data provided by you via this website in the manner described in Le Fleuriste's Privacy Policy.




Le Fleuriste's credit card transactions are fulfilled by an authorized banking institution. Le Fleuriste will not collect your credit card information. Our payment gateway provider will collect credit card information in an encrypted format via their secure server. Your credit card details are encrypted and stored for only 6 months.

Although Le Fleuriste engages all reasonable efforts to safeguard the security of your information, transmissions made on or through the internet cannot be guaranteed to be entirely secure. Please contact your financial institution immediately if you become aware of unauthorised use of your account.

You will need to register to use certain parts of this website. When registering, you will be required to nominate a username and password. You must keep this username and password safe and must not disclose this information to any third party. If you become aware of unauthorised use of your account, please notify us immediately.




If your web browser is set up to accept cookies, a cookie will be stored on your hard drive when you visit Le Fleuriste's website. Cookies allow Le Fleuriste to collect information about your computer, which may include your IP address (a number assigned to your computer when you register with an Internet Service Provider), type of browser, operating system, domain name, and the details of any website which has referred you to this website. Le Fleuriste uses cookies to track and collect information about which parts of Le Fleuriste's site and newsletter (including links to other websites) are being visited by you.

Cookies also allow Le Fleuriste to recognise your computer while you are on Le Fleuriste's site, and to send you to the country of origin and language you selected on your first visit to Le Fleuriste's site. This information is used to maintain the quality of our service and to provide tracking and statistics regarding the use of our website. If you would rather not have this information stored on your computer, you can configure your browser so it does not accept cookies. However, if you disable cookies you may not be able to access all parts of this website, including the purchase section.




Le Fleuriste may vary these terms and conditions at any time by publishing a revised version of the terms and conditions on this website.

The law applicable to this website is the law of the Hong Kong Special Administrative Region and the parties irrevocably submit to the exclusive jurisdiction of the Hong Kong Special Administrative Region, and the courts competent to determine appeals from those courts, with respect to any proceedings that may be brought at any time in relation to these Terms of Use.

In case of dispute, the English language version of all Terms and Conditions shall precede the Chinese language version.